The team at Best Refinance Rates has spent hours researching the level of customer service each of the top lenders offer in order to figure out which ones are the most agreeable to work with. To make sure we only include the best companies in the industry, we consider how easy it is to contact their staff for assistance, how helpful their site and employees are, and what extra resources and services they offer to make the refinancing process as simple as it can be. Based on our research, we’ve created the ratings and reviews you see here as convenient guides to the companies with the best customer service.