American Advisors Group Review

Overall Score
4.7 out of 5
Trustpilot
4.7 out of 5
Loan Volume
Not rated
Editorial Rating
4.5 out of 5

Summary

American Advisors Group (AAG) focuses on reverse mortgages and refinances for people 62 and older. They place an emphasis on the importance of their customers having a secure retirement, and their goal is to provide a simple and beneficial refinance and reverse mortgage experience to all homeowners they work with.

Highlights

Review
  • Provide several refinance and reverse mortgage options at fair prices
  • Specialize in working with adults 62 and older, and are trained to handle considerations such as retirement
  • Highly rated for their customer service
Overall
Altogether, AAG is a good option, particularly for older Americans interested in either a reverse mortgage or refinancing. Their commitment to customer service and clarity allow for a streamlined experience that most customers are satisfied with.

American Advisors Group Ratings

The team at BestRefinanceRates.com considers a variety of sources and methods to determine an overall ratings score. First, a lender's Trustpilot score (or TrustScore) is factored in, when available. Truspilot, a third-party review site, is a leading source regarding customer satisfaction and consumer sentiment. From there, for lenders that publicly release their financial statements, we research loan origination volume. Loan origination volume is one way to understand a lender's solvency and transactional reliability. Next is brand strength. For lenders who have met a certain threshold of engagement on BestRefinanceRates.com, we measure their relative popularity among our consumers. And finally, we offer our editorial ratings, which rely heavily on in-depth brand research and secret shopping.

Editor Ratings

Loan Variety
Loans Offered Include: Rate-and-term, cash-out, VA, FHA, HECM, reverse mortgage
AAG offers all of the basic refinance options, including rate-and-term and cash-out refinances. Besides this, they are one of the country's major providers of reverse mortgages.*
Fees
When it comes to cost, AAG falls somewhere in the middle. Fees can add up, but overall they tend to be average. Their website does not have example rates posted until users fill out an information form.**
Customer Service
AAG places a major emphasis on customer service. As their main customer base is homeowners who are 62 and older, they only hire agents with significant experience working with this age group. Their website is easy to navigate and informative, and they have a phone line for customers to speak to licensed professionals at any time.
Company Reputation
AAG has one of the best reputations among its competitors. Unsurprisingly, given their focus on customer service, their customer base is happy with the patience and straightforwardness that AAG loan officers exemplify. They go the extra mile by hiring officers with significant experience working with older adults, and this seems to make a big difference in how the company is reviewed by customers.
Ease of Application Process
One of AAG's focuses is making sure their application is as streamlined as possible. While they do not allow for fully online applications at this time, their licensed loan officers are specially trained to work with the older demographic that AAG typically serves, and they make applying fast and simple. The company operates in 48 states, making them accessible to most homeowners.
For Lower Credit Scores
Minimum Credit Score: 580-620
AAG's base requirement for credit scores is 580-620, depending on the loan type. When compared to other lenders, this is about average. Homeowners with low credit scores should get a quote to see where they stand.
For Higher Credit Scores
Although AAG's loan variety may seem a bit limited, their pricing is quite reasonable when it comes to homeowners with higher credit scores. As they are one of the top providers of reverse mortgages specifically, older Americans who can qualify may benefit from trying AAG out.

Additional Ratings

Trustpilot Rating
  • American Advisors Group has a 4.7 rating on Trustpilot, with over 6,000 reviews
  • Customers applaud the lender's fantastic staff and simple loan process
Loan Volume Rating
Not rated
  • American Advisors Group is not currently rated for loan volume
Editorial Ratings
  • American Advisors Group is a good option for homeowners looking for a reverse mortgage in particular.

Company Background

Based in Orange County, California, American Advisors Group (AAG) was founded in 2004 and is currently ranked as the number one HECM loan provider in the nation. They have services in reverse mortgages, refinancing, and real estate assistance for older Americans. They strive to maintain quality customer service so the homeowners they work with feel comfortable throughout the process.