Mutual of Omaha

Overall Score 4.7 out of 5

Summary

At over 100 years old, Mutual of Omaha is a longstanding company in the financial field that continues to work to provide fair and beneficial services to their customers. Through their Patriot's Charity Initiative, they endeavor to give back to the military men and women that serve this country.

Review Highlights:

Large selection of loan options so homeowners can pick what works for them
Rate examples on the site make the process more transparent
Makes significant donations to veteran and active duty charities

Ratings Highlights

Overall

For homeowners hoping for fair pricing, good customer service, and a local feel to the company they choose, Mutual of Omaha is one to consider. Their product and their customer service maintain a high quality that any homeowner can appreciate.

Loan Variety

Loans Offered Include: Fixed, ARM, cash-out, rate-and-term, VA, FHA, USDA, investment property
Mutual of Omaha offers the loans that most homeowners are looking for, whether the goal is a lower monthly payment, a lower rate, or access to home equity. They are particularly focused on VA and FHA loan refinances.

Fees

Mutual of Omaha's pricing is generally average when compared to competitors. They post price examples on their site, which is helpful for homeowners to consider before applying. Costs may be lower for those with higher credit scores and more home equity.

Customer Service

With Mutual of Omaha, you can expect consistency when it comes to customer service. Their website is simple, they have both a phone number and chat readily available if assistance is ever needed, and their policies are straightforward.

Company Reputation

Mutual of Omaha has a fairly good reputation online. Overall, customers appreciate the staff they've interacted with through Mutual of Omaha and many customers mention that the website is informative and simple to navigate.

Ease of Application Process

While you will need to speak to a loan officer at some point, Mutual of Omaha does allow for pre-qualification applications to be filled out online. Questions they ask include information on your current home value, current mortgage, and your status as a veteran.Their website as a whole is easy to use, and they operate in 48 states, making them accessible to most Americans.

For Lower Credit Scores

Minimum Credit Score: 580-620
Mutual of Omaha is mostly forgiving when it comes to lower credit scores, and will consider loans for homeowners with scores as low as 580, depending on the loan type. As they do offer most of the major types of refinance loans, they're a great company for homeowners in this category to consider.

For Higher Credit Scores

By servicing all of the major refinance loan types, and by offering reasonable rates overall, Mutual of Omaha should definitely be considered by homeowners with a higher credit score.

Company Background

Founded in 1909, Mutual of Omaha is a nationwide company with subsidiaries in both the financial and insurance sectors. Their mortgage department aims to provide affordable mortgage and refinancing options to all customers.