Mutual of Omaha Review

Overall Score
4.7 out of 5
Trustpilot
4.5 out of 5
Loan Volume
Not rated
Editorial Rating
4.8 out of 5

Summary

At over 100 years old, Mutual of Omaha is a longstanding company in the financial field that continues to work to provide fair and beneficial services to their customers. Through their Patriot's Charity Initiative, they endeavor to give back to the military men and women that serve this country.

Highlights

Review
  • 4.5 on Trustpilot
  • Large selection of loan options so homeowners can pick what works for them
  • Rate examples on the site make the process more transparent
  • Makes significant donations to veteran and active duty charities
Overall
For homeowners hoping for fair pricing, good customer service, and a local feel to the company they choose, Mutual of Omaha is one to consider. Their product and their customer service maintain a high quality that any homeowner can appreciate.

Mutual of Omaha Ratings

The team at BestRefinanceRates.com considers a variety of sources and methods to determine an overall ratings score. First, a lender's Trustpilot score (or TrustScore) is factored in, when available. Truspilot, a third-party review site, is a leading source regarding customer satisfaction and consumer sentiment. From there, for lenders that publicly release their financial statements, we research loan origination volume. Loan origination volume is one way to understand a lender's solvency and transactional reliability. Next is brand strength. For lenders who have met a certain threshold of engagement on BestRefinanceRates.com, we measure their relative popularity among our consumers. And finally, we offer our editorial ratings, which rely heavily on in-depth brand research and secret shopping.

Editor Ratings

Loan Variety
Loans Offered Include: Fixed, ARM, cash-out, rate-and-term, VA, FHA, USDA, investment property
Mutual of Omaha offers the loans that most homeowners are looking for, whether the goal is a lower monthly payment, a lower rate, or access to home equity. They are particularly focused on VA and FHA loan refinances.*
Fees
Mutual of Omaha's pricing is generally average when compared to competitors. They post price examples on their site, which is helpful for homeowners to consider before applying. Costs may be lower for those with higher credit scores and more home equity.**
Customer Service
With Mutual of Omaha, you can expect consistency when it comes to customer service. Their website is simple, they have both a phone number and chat readily available if assistance is ever needed, and their policies are straightforward.
Company Reputation
Mutual of Omaha has a fairly good reputation online. Overall, customers appreciate the staff they've interacted with through Mutual of Omaha and many customers mention that the website is informative and simple to navigate.
Ease of Application Process
While you will need to speak to a loan officer at some point, Mutual of Omaha does allow for pre-qualification applications to be filled out online. Questions they ask include information on your current home value, current mortgage, and your status as a veteran.Their website as a whole is easy to use, and they operate in 48 states, making them accessible to most Americans.
For Lower Credit Scores
Minimum Credit Score: 580-620
Mutual of Omaha is mostly forgiving when it comes to lower credit scores, and will consider loans for homeowners with scores as low as 580, depending on the loan type. As they do offer most of the major types of refinance loans, they're a great company for homeowners in this category to consider.
For Higher Credit Scores
By servicing all of the major refinance loan types, and by offering reasonable rates overall, Mutual of Omaha should definitely be considered by homeowners with a higher credit score.

Additional Ratings

Trustpilot Rating
  • Mutual of Omaha has a 4.5 Trustpilot rating for the mortgage sector of its business
  • Customers appreciate the quick and polite service offered by the company
Loan Volume Rating
Not rated
  • Mutual of Omaha is not currently rated for loan volume
Editorial Ratings
  • Mutual of Omaha offers a relatively straightforward loan process with a local feel to the company. Homeowners looking to work with a smaller lender may want to give this one a try.

Company Background

Founded in 1909, Mutual of Omaha is a nationwide company with subsidiaries in both the financial and insurance sectors. Their mortgage department aims to provide affordable mortgage and refinancing options to all customers.