New American Funding Review

Overall Score
5.0 out of 5
Trustpilot
4.3 out of 5
Loan Volume
Not rated
Editorial Rating
5.0 out of 5

Summary

New American Funding was started with the goal of making it possible for every American to finance the life they want. Through their affordable rates, customizable loans, and quality service, they make refinancing accessible to everyone.

Highlights

Review
  • Great customer support and flexible loan terms are key takeaways from customer reviews on Trustpilot
  • Wide variety of loan options available
  • Social security number not required to view rates
  • Committed to serving underserved communities
Overall
New American Funding is an accessible lender that works to reach all homeowners. For those looking for plenty of loan options, fair pricing, and attentive customer service, they are a quality choice.

New American Funding Ratings

The team at BestRefinanceRates.com considers a variety of sources and methods to determine an overall ratings score. First, a lender's Trustpilot score (or TrustScore) is factored in, when available. Truspilot, a third-party review site, is a leading source regarding customer satisfaction and consumer sentiment. From there, for lenders that publicly release their financial statements, we research loan origination volume. Loan origination volume is one way to understand a lender's solvency and transactional reliability. Next is brand strength. For lenders who have met a certain threshold of engagement on BestRefinanceRates.com, we measure their relative popularity among our consumers. And finally, we offer our editorial ratings, which rely heavily on in-depth brand research and secret shopping.

Editor Ratings

Loan Variety
Loans Offered Include: Fixed, ARM, conventional, FHA, VA, self-employed/non-qualified
New American Funding has one of the widest varieties of loans we've seen. Along with the usual conventional and streamline options, they also allow homeowners to choose from more custom loan options.*
Fees
New American Funding's costs are about average for refinancing, with lower costs available to customers with good credit scores. The site does update cost examples daily so customers know what to expect.**
Customer Service
New American Funding's customer service is top-notch. They have cost calculators as well as a phone number to call for assistance if necessary. They make an effort to ensure accessibility by having Spanish-speaking staff available.
Company Reputation
New American Funding maintains a stellar customer reputation, largely due to their loan variety, helpful customer service, and commitment to serving all communities.
Ease of Application Process
New American Funding's application is quick and easy to fill out, taking only a few minutes and requiring less personal information than some other companies. They operate in 48 states, allow online applications, and do not require a social security number for customers to see potential prices and loan options.
For Lower Credit Scores
Minimum Credit Score: 580-620
New American Funding is fairly forgiving when it comes to credit scores, as they accept scores as low as 580-620. Keep in mind that minimums depend on the loan type.
For Higher Credit Scores
When it comes to homeowners with higher credit scores, New American Funding is one of the premier lenders we've researched. While rates change regularly, you can expect low costs and customizable loan options when you choose them.

Additional Ratings

Trustpilot Rating
  • New American Funding currently has a rating of 4.3 on Trustpilot
  • Customers appreciate the small-business feel of the company, as well as the low rates they provide
Loan Volume Rating
Not rated
  • New American Funding is not currently rated for loan volume
Editorial Ratings
  • Though not yet as large as some of its competitors, New American Funding brings a lot to the table. Folks looking for a refi lender with a unique variety of loans and widely appreciated customer service need look no further.

Company Background

Headquartered in Orange County, California, New American Funding is a family-owned business that strives to help others improve their financial lives. They are a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller and servicer with a wide selection of options to finance homes at competitive rates.